Customer Testimonials
The service department was extremely helpful, quick, courteous and I wished I lived closer to be able to make them my dealership. I highly recommend this dealership
Have been coming here for years. The service team is always excellent, especially Stephen, they always make sure that they do their utmost to take of you. Recently purchased a used vehicle and was extremely pleased with the entire process and aftersales support. Ernie did a terrific job of looking after everything. Even when there was a small mechanical issue with the car after purchase, he went above and beyond to get everything resolved quickly. I'm very happy to know that the entire team stands behind the products they sell and are willing to go the extra mile to ...
Brought our SUV with some pretty big issues. Had no appointment, so the wait was a bit longer, but the staff was open to answer any questions, and got our vehicle fixed up.
We were recently in the market for a service vehicle and came across Tristar as a dealer with stock. We reached out and got Rick. In speaking with him over the course of 3 days, we knew that though more than 13hrs away and in another province, Rick would be our sales rep of choice. He was personable, informative, responsive and thorough. Our entire sales process was managed via phone and email but felt like we were dealing with a caring, old friend. We flew over to pick up the vehicle up and met with warm hospitality, business courtesy and even ...
Aaron and Heather, they are the best! It took me a lot of time to find the car I liked and they helped me a lot. We encountered a lot of problems in the middle, but they kept helping me find solutions. It was a good car purchasing experience for me! Hope I can get more discounts when I want to buy the next car 🙂
Great car purchasing experience. Aaron Rose was wonderful to work with, extremely knowledgable about all cars we looked at, and provided a very detailed overview of the cars' performance and fantastic safety/tech features.
Rick Russell was an amazing salesperson. Professional, friendly, and knowledgeable. Thank you Rick for helping me make a great decision
picked up my new vehicle here. Aaron and the other members here went above and beyond to ensure I got my vehicle despite a few personal obstacles. Great service
Very happy with the service. Aaron was great to deal with and knew the product even though it was a used off brand. He was not pushy at all and very honest with everything. Would recommend.
Great experience. We drove by the Tri Star dealer out of curiosity, to check out great Mercedes cars, entered the lot, and felt in love with one of the used cars. Aaron came out to great us and offer his services, 10 minutes after we had a print out of the used inventory, 30 minutes later we decided for a car and bought it. Heather from sales was also great to us. Quick car sale, registration, we got new tires, new oil, tank full of gas and a super clean car. Next day we went back and picked up the car. I ...
Aaron Rose was a fantastic salesperson with great communication throughout the buying process. His after purchase follow-up was greatly appreciated and very professional. I had a few issues within the first 9 days of owning my vehicle but manager Mo Syed worked with me and assisted in getting the issues resolved, even covering a large portion or the repair cost. This companies customer service is top-notch and I would not hesitate to purchase from them again.
I have been shopping around in desperate need for a car since I’ve newly arrived to Saint John area. Aaron by far was the best and most pleasant sales person I’ve come across as of yet. Super helpful - couldn’t sell me the car I came in for because he had just sold it! So within 5mins he pulled up an alternative and I put the order down. Really helpful and went out his way to ensure everything was perfect with my purchase with brilliant after sales follow up too. Of the many I have met he’...
Excellent experience with the team at TriStar! We recently purchased a new GLC300. The expected delivery took longer than initially planned. Aaron kept us up to date on the vehicle status, and went above and beyond when it did arrive. It was originally due to arrive in time for my birthday – and although it didn’t, they made it feel like it was my birthday the day we picked it up! Heather was also a pleasure to work with. A truly exceptional experience!
Aaron was a great help when looking for a new-to-us truck. He helped the whole process go smoothly from start to finish and was very communicative. Heather was excellent to work with as well!
Thank you Aaron for a great and simplified car buying experience. You were quick to respond and made the process a pleasure. I think you have along career ahead of you and I commend you for your professionalism and transparency.
My experience at MercedesBenz was great. From the moment I walked I walked in and was greeted by Aaron, I had great vibes. He was very professional for a young man, he certainly knew his business and walked me through everything. He was pleasant and friendly. I would definitely recommend Aaron for purchase. I couldn’t be happier.
I would highly recommend. Very professional and i had a good experience working with their Sales specialist Aaron Rose who has the best interest of his customers in mind.
Great service and staff at TriStar.
Profressional staff and greatest service, I got a excellect purchasing experience at this place. Highly recommend
The team at Tri Star went above and beyond to make the buying process smooth and efficient. Special thanks to Aaron who made the deal happen, his product knowledge and customer service are top notch!
An out of province purchase was made simple with the Friendly professional service from Rick Russell and the help from Heather doing the Paperwork. Great experience in making the deal on such a fantastic vehicle. Almost can’t wait to buy another one from Rick!
It was really an amazing experience, very professional staff, a very pecial thanks to Aaron and Heather. Thank you guys and thanks TriStar for helping me to have my first Mercedes. Moustafa Abdelhafiz
Purchased my second vehicle from this dealership in less than a year. Bought both from Aaron Rose and he has been outstanding both during and after the sale.
We were in a tight spot with our vehicle waiting for parts from Germany and no cars available to rent in Saint John. Aaron went above and beyond ensuring that our needs were met! We decided to purchase a new vehicle due to the outstanding service from Aaron. We love our new GLA!!! Highly recommend Tristar! Great team!!! (special thanks to Aaron, Heather and Steve)
I reached out online to the dealership to discuss a new car I’d seen online. From day 1 to the point of delivery and even after that, Aaron Rose was not just great but absolutely incredible. Has to be one of the best reps I have ever dealt with- professional, dedicated, strong, and driven. I couldn’t thank him enough for all his help. The finance manager Heather was also great. Overall, a fabulous experience with the dealership and I would definitely recommend Aaron to anybody looking to ensure a smooth and easy process.
I would highly recommend this dealership for purchasing a new vehicle. Everyone is very professional and courteous every step of the way to the end including Sales Manager Paul and Heather in Finance. I especially feel very grateful that Aaron Rose was my sales specialist: he was very patient and trustworthy, asking questions, listening and taking time to explain everything in detail, instead of pressuring or rushing me along the way. I felt comfortable making changes or adding features when I wanted to and he encouraged me to take my time and ask all the questions before making a final ...
Great staff and attention to detail.
Good price, helpful sales, but the purchasing experience is not good enough. They sold me a car with key’s warning light, broken wiper and missing wheel lock key. I also waited about one month to get my second key. Yes, I got solutions from them, but it wasted my time, and I believe these problems should be resolved before I get the car ……. Change to 5 stars, probably the only place doesn’t sold you expensive overpriced used car right now in Saint John. Recommend Aaron.
The team at Tristar are amazing. From start to finish it was a seamless purchase (from a different province and during Covid-19, so challenges were expected on my end). Rick and Heather were super responsive, forthright with all details, and made me feel well taken care of without meeting face to face. The thing that impressed me most? I was buying a pre-owned vehicle and was provided the same stellar service that anyone buying a top line new model would have received. I highly recommend them!
There are not many businesses I can go to and address most of the staff by name. That’s just the kind of connection I enjoy at TriStar Mercedes Benz, it’s like family. No matter the reason for my visit someone takes time for a quick chat. Ernie, Paul, Heather, Stephen, and all the great staff thank you for your continued five star service.
I would like to thank Rick Russell in helping me purchase my first Mercedes vehicle. He spent quite a bit of time going over the features in depth with my son. He always responded to all my questions in a timely and efficient manner throughout this process. I met Mohammed for the first time while completing purchase paper work and was instantly impressed with him. Great dealership and I would highly recommend it.
I had THE BEST experience today picking up my car - the financial part, all the things the car can do AND I GOT A BOW (my third one, they’ve learned the way to my heart 😂👌🏼)! I don’t know much about cars. The different packages, the details, classes, options, terms - 🤪 my brain just doesn’t work that way at all. Everyone at TriStar Mercedes-Benz is so patient, helpful, kind and no one treats me like an idiot just because I’m not a car person. Grateful for all the help and suggestions from the staff. They took ...
By far the best experience I've ever had purchasing a vehicle! Paul and the rest of the staff were a pleasure to deal with.
We weren't even in the market for a vehicle, but when we saw the ad for a shiny used red Mercedes Coupe at a very reasonable price, we had to test drive it. Once we started dealing with Rick and Mohammed, we were sold! Excellent service, and a low pressure sales style that made us feel very comfortable. Being new to the Mercedes brand, we had a lot of questions and they addressed them all thoroughly and patiently. They genuinely wanted us to be happy. Mercedes' certification of used vehicles is extremely thorough and as a result, we are ...
Great service both in sales and service department. Still a great place to purchase a vehicle.
Another amazing experience at TriStar ! Last year it was the sales team when we purchased our Mercedes. This time it is their service department. I was able to get an appointment quickly. TriStar staff are knowledgeable, friendly and take the time to drop by the waiting area and say hi ! Today I was visited by three different staff members. They even left cookies in the console for the trip home to PEI. Now that's 5 star treatment !
Very knowledgeable service department for all your Mercedes and smart car needs in the St. John area. Friendly and attentive sales and service staff. Comfortable waiting area, shuttle service and courtesy car available.
Very helpful staff, I think I like them more than the Moncton tristar dealership , my opinion
Andy the parts guy was very quick to order the small part for the suspension on my e320 wagon. Very knowledgeable staff. I’m very pleased with TriStar and will be back.
Best place to work ever!!
The sales staff are very knowledgeable friendly and efficient. This is a pet friendly building. The service dept. is staffed with 3 great mechanic technicians and 1 master mechanic who know everything about Mercedes vehicles.
I recently purchased a pre owned Mercedes SUV and had the pleasure of working with Mohammad with a little help along the way from Craig and Gerrianne. The 3 worked well together as a team to make my buying experience as smooth as it could be. Mohammad was extremely patient as I am one to do a lot of reseaerch and not rush into any major buying decisions. Mohammad kept in constant communication with me all along the way. I am very happy with my purchase and when time comes to replace this vehicle I will absolutely be going back to ...
My thanks and appreciation to Rick Russell and everyone we dealt with at TriStar in Saint John, NB. Rick was helpful, courteous and knowledgeable. I look forward to dealing with Rick again in the future! Thank you for taking the time to make sure I was completely comfortable with my purchase before I left the lot. It is this kind of service that will keep people coming back. I highly recommend Rick and TriStar Mercedes-Benz.
Very helpful and pleasant staff.
Mohammad was an absolute pleasure to deal with. As a working professional myself , Mohammad went above and beyond to make sure everything was taken care of in a timely manner. I would highly recommend anyone thinking of a new vehicle to contact him and he will take care of the rest. Smoothest car purchasing experience I have ever had. Thank you so much Mohammad !! I am loving my new wheels 😊
They were all kind to me and I was satisfied with everything.
Working with Rick Russell on the purchase of my BMW was a pleasure. Rick made the experience exciting and fun, while being a complete professional at all times! I would highly recommend Rick if you are in the market for a new vehicle!
I had the best experience buying a used car at this dealership. Rick Russell was our sales & leasing specialist and I would highly recommend him. He was very friendly and not a pushy salesmen at all. I will definitely bring my business back to him in the future.
I would recommend anyone looking for a car to put TriStar SJ on your list of must stops. I drove down on a whim from Fredericton to see what they had to offer. I called before arriving to set up time with a sales member. I was over an hour late and was met with a smile from Ernie. Ernie was a pleasure to work with. I never felt rushed or pressured. I had his complete attention and he listened to what my needs were. To say Ernie provided exemplary service would be an understatement. From there I went on ...
Bought a 2015 c300 from Tri Star and it was amazing. Not only do they have the great preowned vehicles, the customer service is also absolutely phenomenal. Had concerns on the brakes a couple weeks after purchase but I live in Halifax. They actually sent a driver to the city all the way from Saint John, left me a loaner, and drove back to the dealership for inspection. Really great buying experience. Special thanks to Rick Russel who made all this happen.
I went in knowing what I was after, having had multiple email conversations with Mohammad (the Sales Consultant). Mohammad was fantastic. He was knowledgeable about the vehicles we test drove and had also done his homework on what I wanted. Follow up post test drive was excellent. The sort of Sales Consultant you want... interested and engaged, but not pushy. If you're interested in this class of vehicle, it's definitely worth checking this dealership out.
Great service.
Excellent service. Pleasant and professional staff. Wonderful collection of Mercedes Benz vehicles.
Following an accident which resulted in a new vehicle, we visited TriStar Mercedes Benz, Saint John, NB on a whim and were immediately impressed with all levels of service. My husband and I were treated with a level of respect and professionalism that was so refreshing and unexpected! We had never really experienced this level of service before!!! Mohammad, Paul, Rick and Gerrianne make an outstanding team and are truly exceptional at what they do! My husband and I remarked many times that Mercedes must provide unique customer service training but their staff come to them already with tremendous interpersonal ...
I gave the dealership a heads up that I would be showing up later that afternoon and nonetheless someone was waiting at the door for me. The service was prompt as I knew what I wanted and everyone made the experience very pleasant. Gerrianne and Mohammed were great to deal with!
Been searching for a car for a few months. Went back and forth with different dealerships during this period. Mohammed was always available, informative, helpful... Definitely recommend!
Mohammad Syed was the absolute best sales representative a buyer could wish to have! He was very knowledgeable, patient and a pleasure to work with in purchasing a new car. I especially liked that Mo was an excellent listener. All questions and concerns were taken very seriously. The entire dealership was top notch and I would highly recommend purchasing a Mercedes and having Mohammad for your representative! He was extremely accommodating and well prepared. Top notch! Thank you!
I purchased a car @ Tri Star, sale rep. Mr. Syed Mohammad. Test driving 4 cars, price dealing with each cars.WOW Mohammad was excellent, patient, no pressure and always with a smile. Along came Mr. Paul Levesque to help with a smile too, i'll give them a 5 star. Excellent job Mohammad and Paul.They when above and beyond. I still enjoy my car and i would recommend you to others. Merci.
Spoke with Mohammad Syed about some pricing information on a car that I was interested in, he was very helpful and went above and beyond trying to meet my budget. I appreciated the fact that he was not being the usual "pushy" sales person and was genuinely trying to help me out. First experience with this dealership was a very good one.
My confidence in Tristar and Mercedes Benz was reassured today. Some background info first; our 2015 GLK250 has been in service for weeks now with an engine problem that was a diagnostic challenge,the problem is now solved thanks to Jeremy,Justin and Greg but some parts are on backorder from Germany.Yesterday afternoon while driving our 2014 E350 a message was displayed that Distronic Plus,Presafe Braking and Active Lane Keeping were Inoperative! I called Tristar Service and spoke with Stephen who said he would have the problem looked into in the morning. Late this morning Stephen called with word that ...
We’ve been dealing with them for over 4 yrs now! Awesome customer service! Great people! Love my new GLC300! Thanks Ernie!
We recently purchased a vehicle at this dealership and are very impressed with the customer service and the willingness to help and educate first time buyers on these fine cars! Our sales rep Mohammad Syed is very knowledgeable and was attentive to our needs and made the transaction a breeze . I would highly recommend friends and business associates to do business at this fine establishment!
We really enjoyed our experience purchasing our new GLA AMG 45, thanks Mohammad for your excellent service!!
Bought a MB B-Class absolutely love it! Service is outstanding...Rick and Mark are the very best. Highly recommended Tri-Star Mercedes Saint John.
